About CosyHome
Our Policies
Everything you need to know about shopping with us
Shipping Information
Processing Time
All orders are processed within 2-5 business days after payment confirmation. We are proud to ship our products worldwide !
Shipping Methods & Timeframes
- Standard Shipping in Malaysia: 7-15 business days
- International Shipping : 9-20 days
Shipping Costs
Shipping costs are calculated at checkout based on your location. Free shipping is available on orders in Malaysia !
International Shipping
We currently ship to international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Shipping duration internationally may take up to 9-20 business days.
Questions about shipping?
Contact us at cosyhomee01@gmail.com for assistance.
Returns & Exchanges
Return Window
We accept returns within 30 days of delivery. Items must be in original condition with tags attached.
Return Process
- Contact our customer service team to initiate a return
- Receive your prepaid return shipping label
- Package items securely and attach the return label
- Drop off at any authorized shipping location
Return Conditions
- Items must be unworn and in original condition
- Original tags and packaging must be included
- Personalized or custom items cannot be returned
- Sale items are final sale unless defective
Exchanges
We offer exchanges for different sizes or colors within 30 days. Exchange shipping is free for defective items.
Refunds
Refunds are processed within 5-10 business days after we receive your return. Refunds will be issued to the original payment method.
Need to return something?
Contact us at cosyhomee01@gmail.com for assistance.
Privacy Policy
Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information
- Account preferences and purchase history
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases
- Provide customer support
- Send marketing communications (with your consent)
- Improve our products and services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting business.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data
Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
Terms of Service
Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
Use of Our Service
You may use our service for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious content
- Attempt to gain unauthorized access to our systems
Account Responsibilities
If you create an account, you are responsible for:
- Maintaining the security of your account
- Providing accurate and current information
- All activities that occur under your account
- Notifying us of any unauthorized use
Prohibited Uses
You may not use our service:
- For any unlawful purpose
- To harass, abuse, or harm others
- To transmit spam or unsolicited communications
- To interfere with or disrupt our services
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of our company and protected by copyright and trademark laws.
Limitation of Liability
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.
Governing Law
These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law provisions.