About CosyHome

Since 2024, CosyHome has been a go-to destination for relaxing items, quality kitchen and home essentials designed for those who love to style their own space. From functional kitchen tools to cozy little furniture, we bring you affordable, stylish picks that help turn any home into a calming, personalized retreat.

We are based in Malaysia !

Chill vibes, great design, always cozy.

Our Policies

Everything you need to know about shopping with us

Shipping Information

Processing Time

All orders are processed within 2-5 business days after payment confirmation. We are proud to ship our products worldwide !

Shipping Methods & Timeframes

  • Standard Shipping in Malaysia: 7-15 business days
  • International Shipping : 9-20 days

Shipping Costs

Shipping costs are calculated at checkout based on your location. Free shipping is available on orders in Malaysia !

International Shipping

We currently ship to international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Shipping duration internationally may take up to 9-20 business days.

Questions about shipping?

Contact us at cosyhomee01@gmail.com for assistance.

Returns & Exchanges

Return Window

We accept returns within 30 days of delivery. Items must be in original condition with tags attached.

Return Process

  1. Contact our customer service team to initiate a return
  2. Receive your prepaid return shipping label
  3. Package items securely and attach the return label
  4. Drop off at any authorized shipping location

Return Conditions

  • Items must be unworn and in original condition
  • Original tags and packaging must be included
  • Personalized or custom items cannot be returned
  • Sale items are final sale unless defective

Exchanges

We offer exchanges for different sizes or colors within 30 days. Exchange shipping is free for defective items.

Refunds

Refunds are processed within 5-10 business days after we receive your return. Refunds will be issued to the original payment method.

Need to return something?

Contact us at cosyhomee01@gmail.com for assistance.

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as:

  • Name, email address, and contact information
  • Billing and shipping addresses
  • Payment information
  • Account preferences and purchase history

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our products and services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request a copy of your data

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Terms of Service

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

Use of Our Service

You may use our service for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems

Account Responsibilities

If you create an account, you are responsible for:

  • Maintaining the security of your account
  • Providing accurate and current information
  • All activities that occur under your account
  • Notifying us of any unauthorized use

Prohibited Uses

You may not use our service:

  • For any unlawful purpose
  • To harass, abuse, or harm others
  • To transmit spam or unsolicited communications
  • To interfere with or disrupt our services

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of our company and protected by copyright and trademark laws.

Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.

Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law provisions.

Last updated: January 1, 2024